If you run a local service business – plumbing, HVAC, electrical, cleaning, landscaping, pest control – you’ve probably felt this pain: You’re flat out on a job. Hands covered in grime, up a ladder, under a sink, or halfway through an install. Your phone rings. Then rings again. Then pings with a website enquiry. You know those are potential customers… You also know you can’t stop every five minutes to answer. So you do what every busy owner does: You let it go to voicemail and tell yourself you’ll catch up tonight. By the time you get back to them? They’ve already booked someone else. That’s the Leaky Bucket problem: you’re constantly pouring new leads in at the top, but you’re leaking money out the bottom with missed calls and slow responses.